Contact
If something needs to be said, we are listening.
The official support channel for Của Nhau is support@cuanhau.com. Use a clear subject so the team can route your request, and avoid sending sensitive data beyond what is truly needed.
Last updated: 09/03/2026
01
What we can help with
Contact us about unclear results, payment problems, deletion requests, privacy, partner invitations, AI content, or unsafe conduct. Include the feature, approximate time, and a short description of the steps that led to the issue.
- Results or explanations that are unclear.
- Payments, credits, or refunds.
- Deleting a Nét Đôi, content, or account.
- Privacy, consent, and safety reports.
02
Do not email sensitive data
Do not send passwords, OTPs, invitation codes, access tokens, signed image links, face geometry, card details, or bank credentials. If an image is genuinely necessary to reproduce a problem, we will first explain an appropriate channel and scope.
For urgent real-world danger, contact local authorities or emergency support rather than waiting for a product response.
03
Expected response time
Our current goal is an initial response within three business days. Data-deletion and safety requests can take longer while we verify authority and confirm deletion across relevant storage layers.
Của Nhau does not currently provide official support through social media or private messaging. Only the email shown here is an official support channel.